Privacy Policy

Privacy Policy – Pawan Institute

Effective Date: 22 September 2025

Pawan Institute is committed to protecting the privacy of every student and customer who purchases UPSC PDF notes  from us. This Privacy Policy describes how we collect, use, protect, and manage your personal information. By using our services or making a purchase, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and store the following information when you interact with us:

• Personal Identification Information: Your full name, email address, phone number, and residential/delivery address.

• Payment Information: While making payments through Razorpay, certain financial details are processed by the payment gateway. We do not store your debit/credit card details, UPI IDs, or bank information on our servers.

• Order Information: Details of the books purchased, order history, and invoices.

• Technical Information (if using our website): IP address, browser type, device details, cookies, and browsing preferences.

2. How We Use Your Information

We use the information collected for the following purposes:

1. To process and deliver your UPSC book orders.

2. To confirm your orders and send receipts, invoices, or shipping updates.

3. To provide efficient customer support and handle complaints or inquiries.

4. To improve our services, offers, and book collection.

5. To send promotional updates, newsletters, and offers (only if you have opted-in).

6. To comply with legal and regulatory obligations.

3. Data Protection and Security

• We use SSL encryption and secure servers to ensure your personal data is safe.

• Payment transactions are processed exclusively through Razorpay, which follows strict industry security standards (PCI DSS compliance).

• Your personal information is never sold, rented, or shared with unauthorized third parties.

• Only trusted delivery and courier partners may access your details strictly for completing your book deliveries.

4. Cookies and Tracking

• If you use our website, cookies may be used to improve your browsing experience.

• Cookies help us remember your preferences, analyze traffic, and improve our services.

• You can disable cookies through your browser, but certain features may not function properly.

5. Sharing of Information

We do not share your personal details with anyone except:

• Courier Services: To deliver your books to your given address.

• Payment Partners (Razorpay): For securely processing your payments.

• Legal Authorities: If required by law or government orders.

6. Your Rights as a Customer

As our valued customer, you have full control over your personal data. You may:

• Request a copy of the personal information we hold about you.

• Ask for corrections or updates if your details are incorrect.

• Request deletion of your data after order completion (except where retention is required for legal/accounting reasons).

• Unsubscribe from promotional emails anytime.

7. Children’s Privacy

Our services are primarily intended for students and book buyers. We do not knowingly collect personal information from children under 13. If any such data is found, it will be deleted immediately.

8. Policy Updates and Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted with a revised “Effective Date.” Customers are encouraged to review this policy periodically.

9. Contact Information

For any queries, complaints, or requests regarding your personal information, please contact us:

Email: onlystudy240@gmail.com
Phone: +91 89576 74857
Address: Village Khanipur 54, Post Udaipur, Uttar Pradesh, Pratapgarh, India – 230125